Clear answers for running Engage.
Practical guides for setup, approved knowledge, leads, human takeover, scheduling, conversation review, privacy, and support.
Start here
What does AJAI Engage do?
AJAI Engage is a website conversation layer. It uses your business knowledge to answer visitor questions, capture useful context, route an appropriate next step, and let an authorized operator join the conversation when human judgment matters.
Read the overviewLatest guide update October 4, 2026
11 practical guides · no tenant or customer data
11 guides to explore
Start here · 5 minute read
Use the Engage MCP connector
Review business knowledge from a compatible AI client, understand permissions, and verify authorized updates.
Read guide →Start here · 5 minute read
Build your business knowledge base
Maintain the answers that take repeat questions off your front desk, from the web dashboard or Engage for iPhone.
Read guide →Start here · 4 minute read
What does AJAI Engage do?
Understand how AJAI Engage answers website questions, captures intent, routes next steps, and keeps a human in control.
Read guide →Start here · 6 minute read
How do I install Engage on a website?
Install the AJAI Engage website widget, verify its tenant identity, and check the published appearance and opening behavior.
Read guide →Start here · 7 minute read
How do approved answers and source controls work?
Keep Engage answers grounded in reviewed business sources, clear boundaries, and an inspectable knowledge index.
Read guide →Conversations · 5 minute read
How does Engage capture and route a lead?
See how Engage turns a useful website conversation into contact context and a configured human follow-up path.
Read guide →Conversations · 5 minute read
How does human takeover work?
Join an active Engage conversation, send a direct operator reply, and return control to the assistant when the human exchange is complete.
Read guide →Conversations · 5 minute read
What scheduling behavior does Engage support?
Understand when Engage can offer a configured booking path, what confirms an appointment, and how AJAI review scheduling differs.
Read guide →Conversations · 5 minute read
How do I review conversations and dashboard activity?
Review Engage conversation history, lead context, channel state, and operator actions without exposing private customer data.
Read guide →Trust and support · 6 minute read
What data can Engage process, and how is it handled?
Review the data Engage may process, public-site analytics consent, customer controls, and safe support practices.
Read guide →Trust and support · 7 minute read
How do I troubleshoot Engage or contact support?
Check common widget, answer, lead, takeover, and booking problems before contacting AJAI Support.
Read guide →Looking for your business knowledge?
These guides explain Engage. Your business’s hours, services, policies, and customer answers live in your private workspace.
Open business knowledge →Still deciding?
Review the real site flow with AJAI.
We will look at the questions visitors ask, the approved sources behind the answers, and the point where a person or booking step should take over.